In case the customer wants to return a purchase (due to mechanical or electronical defect), the return shipment costs will always be at the charge of the customer.
Pro Flight Trainer will only refund the selling price of the unit, minus any charge generated by the return shipment of goods. These conditions only apply for merchandises with mechanical or electronical defects.
Returning goods without written permission never gives guarantee of refunding. Pro Flight Trainer has the right to authorize returns on a “case to case” basis.
In case the customer wants to return merchandise without any defect, it needs to be shipped back in the first 14 days after delivery of the goods. In those cases, the prorated refund is 70% of the selling price for unopened packages.
Any damages due to poor packaging during back-shipment of the unit will be deducted from the refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
To return your product, you should contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.